If you lose your share certificate, or it has been stolen, you should inform Equiniti immediately. You can do this by calling the Ascential shareholder helpline on 037 1384 2848. A record of the lost share certificate will be made to prevent it being used and a letter of indemnity will be sent to you to sign. This is to protect Ascential from the possible misuse of your certificate while it is not in your possession. A replacement share certificate will then be sent to you. There is a charge for this service, so we advise you to keep your share certificate in a safe and secure place.