Account Manager

Job function
Sales & Client Services
Job type
Perm Full Time
Job location
Competitive market rate salary
Job ref

The role

WGSN is looking for an Account Manager to join our Sales team in Melbourne, Australia. 


Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory.


Role overview

This exciting role reports into the Head of Account Management, APAC.  You are tasked with managing and supporting the growth of WGSN’s existing clients within the Australia/New Zealand region, working on our key verticals which are:  fashion, beauty, interiors, food and drink, consumer tech. You will use a consultative style to create, implement and manage a strategy to help achieve customer success & growth.


How do you achieve this?  

You will build existing key client relationships (warm leads), hold great conversations, negotiate and close deals.  Having extensive knowledge of current market conditions will be useful.  

You have the full support of the internal teams and will collaborate with Client Services, Marketing, Content and Operations, ensuring all activities are considered from a client’s perspective. 

This opportunity is ideal for an individual who has worked in an account management capacity or worked within previous client facing positions.   If you're passionate about the industries our clients operate in (Fashion, Beauty, Interiors, Food & Drink, Insights, Consumer Tech), providing a world-class customer experience, and thrive in a fast-paced environment, then we would love to hear from you.


The team

We have a high performing diverse team based in Melbourne. The team has worked incredibly hard over the past year to achieve outstanding results.  You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role and grow.


Key accountabilities

  • Deliver excellent customer service and maximise growth opportunities

  • Develop initiatives that build long term strategic relationships and deliver results

  • Maintain a strong sales pipeline through effective relationship building, meetings and lead generation

  • Work in collaboration with internal teams 

  • Build strong client/customer relationships, deliver value & promote growth

This list is not exhaustive and there may be other activities you are required to deliver.


Skills, experience & qualifications required

  • Experienced sales professional, with a few years’ experience working in a B2B environment and/or within the Fashion/retail industry 

  • Deeply knowledgeable & curious about local & regional businesses and markets

  • Ability to engage & influence at a senior level

  • Well researched and able to effectively articulate creative solutions

  • Diligent approach to delivering against KPIs in a flexible working environment

  • Experience within the research / consultancy, and/or SaaS space, is a plus


Ascential’s supporting beliefs

  • Focus: we ruthlessly prioritise and always keep things simple

  • All in: once we commit we deliver, with a clear focus on outcome

  • Trustworthiness, transparency & openness: transparency inspires trust & empowers

  • Be creative: we are smart, pro-active innovators

  • Facts: we always use data & insight to inform our work

  • Empathy: we can be relied upon for fairness and consideration

  • No silos: one team, one face, one reputation


What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  

  • Monthly wellness allowance

  • Great learning and development opportunities

  • Flexible working (office & remote based)

  • Option to opt into the Ascential Shares Scheme

  • Domestic & international travel opportunities



More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.


Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.


Why choose us?

At Ascential, diversity, equity and inclusion is core to us. We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, help us to create a place where communities and allies can connect and share experiences. In addition, our Early Talent programmes help grow and foster diverse new talent for our sectors. 

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. 

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.


If we inspire you, why not join and inspire us?  Find out more on what our People say