Client Services Associate
We're looking for a Client Services Associates to join our team in London as part of our Product Development function.
Coloro is looking for a reliable, organised Client Services Associate to manage the day-to-day administrative aspects of running the business. The successful applicant will have a positive attitude, a desire to work as efficiently as possible, and is comfortable with client-facing communication. We’re looking for someone who can operate effectively and who can manage multiple tasks at once without becoming overwhelmed. This person will be working in a fast-paced environment and show a can-do attitude.
- Answering all customer enquiries, emails, helping with new and existing customers
- Offer support and solutions to customers in accordance with the company's customer service policies
- Manage and resolve difficult or challenging conversations with integrity, professionalism and honesty
- Process all orders (received in Magento)
- Ad-hoc finance duties such as processing refunds, amending invoices, issuing credit notes
- Assist Logistics & Operations Manager
- Ensure all orders are processed on time.
- Assist Sales Team with administration tasks
- Proficient in all Microsoft programmes such as Excel and Word
- Excellent project management skills and attention to detail
- Good communication skills
- Customer service experience in a similar role
- Customer focused with excellent communication skills
- Team player able to build positive working relationships with internal and external customers
- Comfortable working from home and able to proactively manage workload
- Experience working in fast paced role
- Knowledge of Magento & Teams is desirable but not essential
What We Offer
Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.
- 25 days of holiday per year – with the option to buy or sell between 1-5 days
- Great learning and development opportunities
- Pension, Private Medical and Dental Insurance plans
- Life Assurance; Income Protection and Critical Illness covers
- Option to opt into the Ascential Shares Scheme
- Volunteering opportunities
- Season ticket loans
In addition, we offer flexible benefit packages that include Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex, Health Assessments and Will Writing.
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.
At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
For more information on our culture, visit Ascential.com.
Coloro is the exciting new colour scheme that is fast winning leading brands and retailers as key customers. We’re affiliated to WGSN Group, the World’s leading fashion trend forecaster.
At Coloro, we believe in creative freedom and that anyone can realize their creative potential. We also believe that you need the right tools to do so. Which is why we created Coloro. Our aim is to shake up the color industry and finally give creative and fashion professionals the most logical, intuitive and universal color system that will revolutionize the way we work with color – from design all the way through to production – for good.
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