Customer Insight Manager

Job function
Strategy & Insight
Job type
Perm Full Time
Job location
Competitive market rate salary
Job ref

We're looking for a Customer Insight Manager to join our team in London as part of our Strategy function.

Key Responsibilities 

  •  Day-to-day ownership of customer research/insights for the Ascential brands (e.g., Edge, Flywheel, WARC, WGSN, Cannes Lions, Money 20/20)

  • Design and execute both qualitative and quantitative research to gain customer insight, through client interviews and surveys

  • Manage research projects fully, including working with teams to understand business issues, designing the appropriate research, developing discussion guides or surveys, programming surveys into Qualtrics software and overseeing data collection, synthesizing results, developing report summaries and recommendations, effectively communicating/presenting the insights to key stakeholders and cross functional teams, and working with teams to ensure that insights are actioned

  • Utilize research best practices in order to employ traditional and innovative solutions to generate breakthrough and actionable insights

  • Bring new research methods/approaches and/or innovations to improve response rates and engagement

  • Formulate recommendations and deliver insights that lead to demonstrable business value

  • Collaborate closely with brand teams/functions (Marketing, Sales, Product, Client Service) to implement research and ensure that insights are actioned

  • Objectively represent the voice of the client at all times


Your Experience

  •  Bachelor’s Degree

  • 5+ years of relevant hands-on customer research experience

  •   Must have sound knowledge and experience with quantitative and qualitative research approaches, with the ability to design, execute and analyze findings clearly and concisely, and translate key insights into actions

  • Must be highly analytical and able to think strategically to develop creative solutions to research challenges

  •   Must have strong oral, written and presentation communication skills

  • Must have strong interpersonal skills, able to build working relationships with Marketing, Sales, Product, Client Services, and Senior Management teams, and work well with clients

  • Strong computer proficiency (GSuite) and strong understanding on how to best present data to business teams

  • Must be able to prioritize and manage multiple and competing demands in a fast paced, dynamic environment

  • Experience and/or interest in digital services/B2B a plus

  • Organised, clear, concise, and to the point

  • Excellent at managing multiple projects

  • Quick to understand business issues and design research accordingly

  • Strong collaborator and communicator

  • Has a can-do attitude, is proactive and takes initiative


What We Offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • 25 days of holiday per year – with the option to buy or sell between 1-5 days 

  • Great learning and development opportunities 

  • Pension, Private Medical and Dental Insurance plans

  • Life Assurance; Income Protection and Critical Illness covers 

  • Option to opt into the Ascential Shares Scheme 

  • Volunteering opportunities 

  • Season ticket loans 

We also place great importance on health, lifestyle and wellbeing consistently, and offer flexible benefit packages.


Inclusive Workforce

At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

For more information on our culture, visit


About Ascential 

Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. 

Our world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. We also serve customers across Retail & Financial Services. 

With more than 2,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. 

Ascential is headquartered in the UK and listed on the London Stock Exchange.


Want More Info? 

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