IT Process Specialist

Job function
Job type
Perm Full Time
Job location
Competitive market rate salary
Job ref

We're hiring an IT Process Specialist responsible for supporting the organization to improve operational efficiency, through process mapping and redesign, as well as playing an important role in supporting the implementation of identified process changes that will drive the respective efficiencies, encompassing:

• Support local leadership to map, design and implement a target operating model
• Identify process improvements, derived from the statistical analysis, market best practices and customer needs to enhance the effectiveness and productivity of existing process
• Apply and promote continuous improvement techniques for performance optimization
• Lead and manage process improvement efforts across the value chain, through a consistent and systemic structured approach
• Evaluate and manage project change controls, under the following terms: Cost Benefit Analysis (CBA), quality, time, scope, risks, resources and any other that may apply.
• Develop comprehensive work plans (in conjunction with other involved areas (Insights, Technology, Onboarding, Product, Data, etc.) and stakeholders, and assure that timelines are realistic and achievable
• Manage project execution to achieve efficiency goals



  • Demonstrated ability in Process Excellence/ Process Improvement/ Continuous Improvement
  • Able to work closely with business leaders and their assignees, looking into challenging the statis quo, offer pragmatic solutions, and articulate benefits of key organizational change activities
  • Problem-solving attitude and good communication and presentation skills
  • Results oriented, willing to drive change and innovative mindset
  • Experience in Agile, Lean or Six Sigma are much appreciated
  • Knowledge on interpreting process walkthroughs, documenting workflows (e.g. MS-Visio, bizagi).
  • Able to work in a dynamic environment, adapting to changes in objectives and priorities proactively in response to business needs
  • Structured and well organized with highly developed analytical skills
  • Excellent stakeholder management and consulting soft skills
  • Desirable experience in startups, information services or any tech busine



  • Verbal and written communication skills
  • Passionate about process
  • Knowledge of quality tools
  • Results oriented
  • Ability to identify and reconcile conflicting business requirements by understanding persona-based business problems and proposing functional and process solutions, accordingly
  • Able to work on multiple projects at the same time
  • Advanced Excel skills