Senior Account Manager, EMEA

Job function
Sales & Client Services
Job type
Perm Full Time
Job location
Competitive market rate salary
Job ref

The role

We are looking to hire a Senior Account Manager to join our Sales team in EMEA.


Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.


Role overview

You will be responsible for managing a book of core and growth accounts and finding account development opportunities amongst WGSN clients using a consultative sales style to create and implement a strategy to help achieve our ambitious sales goals.


The team

You will be part of a high performing, multicultural and driven sales team based in London. The team have worked incredibly hard over the past year to achieve outstanding results. We have a great team spirit that promotes collaboration to help you succeed in the role. The team is creative, fast paced, inspired and results-focused, made up of people who are passionate about helping our customers get ahead in their industry


Key accountabilities

  • Drive all aspects and stages of the sale including qualifying the viability of potential sales, delivering winning presentations, contract negotiations, legal and procurement discussions and managing the sales process through to its close.

  • Ensure the customer is delighted with the WGSN experience (and successfully executing the growth of the client contracts), consistently meeting 100% value renewal rates.

  • Deliver virtual presentations and assist in telling our story and pitching the WGSN value as it relates to each prospect in all industry markets including, fashion specifically, interiors, as well as CPG, technology, hospitality and automotive sectors.

  • Research prospects to get an understanding of their business needs and how WGSN will address their objectives and deliver value.

  • Work alongside the Client Services team, Business Development Associates and Credit Control who will support the day to day needs of the client. Excellent stakeholder management is expected.

  • Manage a 12–16-week sales cycle and follow a systematic approach to identify future opportunities, set expectations and plan for future resource needs.

  • Accurately record details and structure reports on client history and interactions in Salesforce.

  • Demonstrate leadership skills by delivering superior performance (110% expected against target), supporting and leading team initiatives and being a positive influence on team members.


This list is not exhaustive and there may be other activities you are required to deliver.


Skills, experience & qualifications required

  • Fluency in English.

  • Fluency in Spanish, French, Portuguese or Italian is a bonus.

  • Solid experience in sales, customer service or retention roles.

  • A demonstrable track record of sales success (selling subscription-based products and consultancy services).

  • Focus on KPI’s and outcomes.

  • Understanding of how to communicate a service offering through proposals, presentations, phone calls and case study development.

  • Excellent organization, presentation and negotiation skills.

  • Ability to manage database, opportunity pipeline and lead cultivation, including a holistic overview of all outstanding communications and prospect relationships.

  • Salesforce based CRM experience is a bonus.

  • Previous experience in a subscription’s role is preferred.

  • A determined, problem solving, curious, and can-do attitude with a passion for storytelling.

  • Must be extremely customer service oriented with a passion to exceed client expectations.


Ascential’s supporting beliefs

  • Focus: we ruthlessly prioritise and always keep things simple

  • All in: once we commit we deliver, with a clear focus on outcome

  • Trustworthiness, transparency & openness: transparency inspires trust & empowers

  • Be creative: we are smart, pro-active innovators

  • Facts: we always use data & insight to inform our work

  • Empathy: we can be relied upon for fairness and consideration

  • No silos: one team, one face, one reputation


What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  

  • 25 days of holiday per year - with an option to buy/ sell up to 5 days

  • Pension, Life Assurance and Income Protection

  • Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness, and the Ascential Shares Scheme – opt in

  • Employee assistance programme, season ticket loans and cycle to work scheme

  • Volunteering opportunities and charitable giving options

  • Great learning and development opportunities.


More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.


Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.


Why choose us?

At Ascential, diversity, equity and inclusion is core to us. We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, help us to create a place where communities and allies can connect and share experiences. In addition, our Early Talent programmes help grow and foster diverse new talent for our sectors. 

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. 

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.


If we inspire you, why not join and inspire us?  Find out more on what our People say